Respect and understand customers, continuously provide products and services that meet their expectations, and be a partner to our customers. This is the service philosophy that we have always adhered to and advocated.

With each step taken, it is important to consider the change in consumer attitudes as the company transitions from a seller's market to a buyer's market. Faced with numerous goods (or services), consumers are willing to accept high-quality goods (or services). The quality here not only refers to the intrinsic quality of the product, but also includes a series of factors such as packaging quality and service quality. Therefore, it is necessary to maximize the satisfaction of consumer needs. We should research, design, and improve services from the perspective of customers (or consumers) rather than from the perspective of the company.

1. Improve the service system, strengthen pre-sales, in sales, and after-sales services, and promptly help customers solve various problems that arise during the use of products, making customers feel convenient.

2. Value customer feedback, involve customers in decision-making, and consider handling customer feedback as an important part of satisfying customers. Make every effort to retain existing customers.

3. Establish a customer-centric mechanism. The establishment of various institutions, changes in service processes, and so on should be centered on customer needs and establish a rapid response mechanism for customer feedback.